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Patient satisfaction improves, concerns remain about costs

The average patient satisfaction index (PSI) in 2018 improved slightly to 4.04/5, or 80.8 percent of their expectation, compared to 3.98/5 and 79.6 percent in 2017. The 2018 figure was announced by the Health Ministry in coordination with Vietnam-initiative (VNI) at a workshop on May 30.Director ...

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