Online public service portals still not used by majority of users
More and more people and businesses are using public service portals to follow administrative procedures, but the percentage remains low. This is the conclusion of a report on assessing public service portals at the provincial level in 2024 released at a seminar held by IPS (Institute for Policy Studies and Media Development) and UNDP August 21 in Hanoi.
The report assessing the quality and operation of 63 public services at provincial level in 2024 showed that the services are better than last year. Some portals are highly appreciated in two criteria ‘providing support information’ and ‘ease in using tools for checking’.
